Hoang Long Pham — ICT Support and Test Engineer

Location: Melbourne Branch

Long supports Cybershop customers across Melbourne and works with the Perth team to diagnose ICT issues, test system functionality, validate deployments and document service outcomes. His work covers workplace devices, networks, storage and selected server environments, with clear technical guidance and handover for customers.

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Hoang Long Pham
ICT Support and Test Engineer, Melbourne Branch

Technical focus

Troubleshooting and diagnosis;
Functionality, connectivity and post-change testing;
Device, network, storage and selected server deployment support;
Test results and technical documentation;
Customer guidance and operational handover;
Coordination with Perth for product, warranty, workshop and specialist escalation.

Request support

For Melbourne business ICT support, submit the affected system, location, impact and required outcome through the Business ICT Support Request.

Request Melbourne Support

View Melbourne Branch