One Cybershop team, working across Perth and Melbourne
Our Team
Our Perth and Melbourne teams coordinate product, workshop and business ICT support, from assessing requirements through to validation, documentation and customer handover.
Perth team
Our Perth Store & Service Centre supports the complete business ICT lifecycle alongside product, workshop, repair and warranty enquiries.
- Technology products and technical advice;
- Device assessment, diagnostics and workshop services;
- Repair and warranty coordination;
- Business ICT support, deployment, validation and technical handover;
- Product, workshop and specialist escalation in coordination with Melbourne.
Melbourne team
Our Melbourne Branch provides onsite and remote business ICT support across the Melbourne metro service area, by appointment, working with the Perth team throughout the service process.
- Troubleshooting and system diagnostics;
- Device, network, storage and selected server deployment support;
- Functionality, connectivity and post-change testing;
- Service documentation, customer guidance and technical handover.
Hoang Long Pham
ICT Support and Test Engineer, Melbourne Branch
Long supports Melbourne customers and works with the Perth team to diagnose ICT issues, validate deployments and document service outcomes.
Working together from request to handover
We assess the affected systems, location and required outcome, then agree the scope and service method. The Perth and Melbourne teams coordinate the relevant support, validation, documentation and follow-up.
Use the Business ICT Support Request so your enquiry can be routed through the appropriate service pathway.
Need help from the Cybershop team?
Tell us what is affected, where support is needed and the outcome you require.
Prefer to talk? Call 08 9227 8589 or email service@cybershop.com.au.