The goods are tendered for service and left at the customer’s sole risk
CYBERSHOPs technicians will endeavor to assess every machine in the fastest possible time. The technician will notify the customer of any delays to current assessment times.
An expedited service is available, also called “Jump the Queue”, there is a $50 surcharge for this service, and it will ensure that the customer’s equipment is assessed on the very next available workbench slot. This service does not guarantee a same day service or expedited repair time; it only prevents a customer’s job from having to wait to be assessed.
CYBERSHOP shall not be held liable for any financial loss due to delays in repair of the customers’ goods.
You agree to make full payment on collection of the goods and confirm that you will collect the goods within 30 days of the notice of completion. In the event that you do not collect the goods within this frame time, you accept any disposal and / or recovery charges. Unclaimed goods will be disposed of after 3 months of completion of assessment or completion of job.
The onus is on the customer to advise at the time of booking if they would like additional faults checked or repaired. The technician by default will quote to repair the reported fault plus any additional faults that are deemed to negatively impact the normal operation of the equipment.
A customer can choose to have our technicians ignore any fault during quotation.
The technician will advise the customer if a fault they want ignored will negatively impact the performance or operability of the equipment.
A customer may choose to proceed with an entire quotation or any part of the quotation, the technician will advise the customer if proceeding with a part repair will negatively impact or prevent the machine from running efficiently.
Where possible, CYBERSHOP’s technicians will try to check manufacturer’s warranty status for the customer at the time of booking.
The customer should inform us of the warranty status including any extended warranties they purchased with the goods
Supply of incorrect information may lead to repair delays and additional charges.
The service/repair of your goods may result in the loss of any user-generated data, please ensure that you have made a copy of any data saved on your goods.
Any device submitted for service or diagnostic testing that exhibits signs of physical damage to the outer casing of the laptop may not be able to be reassembled properly. CYBERSHOP will endeavor to advise customers on job booking via a basic visual inspection if we believe the device will be unable to be reassembled properly.
SOFTWARE & TRAINING:
Issues that are caused by software alone are not covered by Manufacturers or CYBERSHOPs warranty policies. Any equipment tendered for warranty repair that does not exhibit a hardware related fault, will be quoted for repair out of warranty.
These faults include but are not limited to:
Device Driver problems
Operating system updates
Failed OS Upgrades
Issues with User Installed Software
BIOS Password Removal/Reset
Windows Password Removal/Reset
Training on select software packages is available by request; this service costs $99 per hour and is charged in 20 minute blocks of $33 per block.
Training is only available on select software packages such as Microsoft Office Applications, Windows Features, MacOS Features, Android Features, and iOS Features.
Training is not available on any specialty software