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This page explains available delivery methods, dispatch information, tracking and freight calculations for Cybershop product orders. Business project delivery, onsite attendance and equipment collection are confirmed separately in the applicable quote or service scope.
Last updated: 14 October 2026
Nothing in these terms limits rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.
Available destinations and delivery services are shown at checkout or confirmed in your quote. If a delivery option is not available for your address, contact us before ordering. Onsite support bookings and equipment collection are arranged separately.
Dispatch depends on order acceptance, payment confirmation and stock availability. Delivery estimates depend on the destination and delivery service; they are estimates unless we expressly agree otherwise. Contact us with your order details if you need delivery by a particular date.
Shipping charges are shown at checkout or in your quote before payment. They may depend on the packed weight, dimensions, address and service selected. Large, heavy or special-order items may need a separate freight arrangement, which we confirm with you before dispatch.
Prices and charges are in Australian dollars. GST is shown where applicable. For an agreed international delivery, destination duties, taxes or clearance charges may be payable separately.
Please provide an accurate delivery address and contact details. Delivery to a PO box or an unattended address depends on the selected service. Tracking information is supplied when available for that service. If you need to change an address, contact us promptly; a change may not be possible after dispatch.
Check your delivery when it arrives. If an item is missing, damaged or delayed, contact us with the order number and available photographs or tracking details so we can investigate. Prompt reporting helps us assist you, but does not impose a shorter time limit on your statutory rights.
Business project delivery, onsite attendance and equipment collection are confirmed separately in the applicable quote or service scope. Do not send equipment to a Cybershop location until the destination and intake arrangements have been confirmed.
For product orders and delivery enquiries, call 08 9227 8589 or email sales@cybershop.com.au. Include your order number where available.
