CARRIERS:

CYBERSHOP ships via Registered Courier Only. Tracking details are available by request.

CYBERSHOP uses a variety of carriers to deliver orders worldwide; carriers we use are as follows.

DHL Express:  World Wide Express (Air), and limited Domestic Air Express deliveries.

Toll Priority: Overnight Air Express and Road Express Services within Australia

Toll FAST: Same Day Local Freight within Perth Metropolitan Area (No tracking details available for this courier)

Couriers Please: Local Same Day and Australian off-peak Services only.

Large orders (pallets) may be split up in to multiple consignments or a freight forwarder may be used for large orders travelling overseas. Cybershop will make every effort to inform the customer prior to shipping of the exact carrier chosen for their freight transit and the ETA for delivery.

HOW WE CALCULATE SHIPPING WEIGHT:

Cybershops freight carriers use a volume over scale weight calculation to arrive at a billable weight for an order. The calculation is slightly different for each carrier, for simplicity Cybershop uses a calculation that assumes that 1 cubic meter weighs exactly 250KG or its scale weight if greater.

The calculation for determining shipping weight is as follows:

(Package Length (m) * Package Width (m) * Package Depth (m)) * 250 = Volumetric Weight in KG.

You can also calculate using dimensions in Centimeters using ((L*W*D)/1000000)*250 = KG

Example: Order contains 2 laptops, with each one being in a box with dimensions 45x35x8 in Centimeters weighing 2.8KG each

(0.45*0.35*0.08) * 250 = 3.15KG per box, 2 boxes (one per laptop) = 6.30KG.

Actual Weight = 2.8 * 2 = 5.6KG, volumetric weight is higher so the order’s shipping billable weight will be 6.30KG.

Our shopping cart makes every effort to account for volumetric weight when calculating shipping for an order. However in some cases for some destinations a manual calculation may be required.

CHARGES:

Shipping cost for an order is calculated at checkout online or manually by a staff member in store. Shipping prices online will automatically exclude items from the shipping quote which have promotions that include free shipping. The price for shipping will be added to the order’s subtotal at checkout.

Orders that are destined for a domestic Australian address will have GST applied to the cost of the freight automatically.

Orders that are travelling to international destinations will not attract GST on the freight cost only.

CYBERSHOP cannot be held responsible for Customs clearance fees and taxes at the destination country. Our courier will contact the receiver directly if payment of additional fees and taxes are required.

DESTINATIONS:

Cybershop delivers orders to most countries around the world, international transit times can be up to 12-15 days from date of dispatch dependent on destination zone and location.

Example 1: International orders heading to South America or West Africa may take 7-12 business days.

Example 2: International orders heading to metropolitan areas in Singapore or select countries in Asia are generally overnight services.

Australian Domestic orders have varying transit times based on the level of service requested by the receiver.

Air Express:  1-2 Business Days

Road Express: 1-9 Business Days

Road Off-Peak: 2-12 Business Days

Regional destinations could add up to 3 Business days to the above transit times. In most cases a delivery ETA date will be available via the consignment tracking page soon after dispatch.

International orders are subject to customs clearance at both the Australian and the destination Country ports. Cybershop will value the order at the order’s sale price not including shipping. The receiver will be liable for any duties and taxes levied by their destination county’s customs and border control.